Shipping and Delivery Policy – PUCHO Limelight

Shipping and Delivery Information

At PUCHO Limelight (Proprietorship PUCHO Online), we aim to ensure a smooth and efficient delivery experience for all buyers. Since we are a multi-vendor platform, shipping and delivery times will vary based on the seller’s location, product availability, and shipping policies. Here’s everything you need to know about how shipping works on our platform.

Seller-Managed Shipping and Delivery

Each seller on PUCHO Limelight manages their own shipping and delivery processes. As a buyer, you can find specific shipping information for each product, such as:

• Estimated delivery times
• Shipping fees (if applicable)
• Delivery areas covered (within India)

You can view all these details by logging into your PUCHO Limelight account and checking the product or order information.

How to Track Your Order

After placing your order, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your delivery in real-time. Here’s how to track your order:

1. Log in to Your Account: Visit the PUCHO Limelight website and log in with your credentials.
2. Go to ‘My Orders’: Navigate to the ‘My Orders’ section in your account dashboard.
3. Check Tracking Information: Select the order you wish to track, and you’ll see the seller’s shipping details and the courier’s tracking link.

Delivery Times

Delivery times depend on the seller’s shipping policies and your location. You can expect:

• Standard Delivery: Typically takes 3–7 business days.
• Express Delivery: Available with certain sellers for faster shipping, usually 1–3 business days.

Delivery timelines will be specified at the time of checkout and in your order confirmation email.

Shipping Costs

The shipping cost is determined by the seller based on:

• Product weight and size
• Delivery location
• Shipping method (standard or express)

You can view the total shipping cost at checkout before confirming your purchase.

Free Shipping Offers

Some sellers may offer free shipping on certain products or for orders exceeding a specific value. Check the product listing or seller store for more information on eligibility for free shipping.

Changes to Shipping Details

If you need to update your delivery address or make changes to your shipping information after placing an order, you can:

1. Log in to your PUCHO Limelight account.
2. Go to ‘My Orders’ and find the order you wish to modify.
3. Contact the seller directly through our platform’s messaging system or contact their customer support as provided.

Note: Changes to shipping details can only be made before the order is shipped. Once dispatched, no modifications can be made.

Multiple Sellers, Multiple Shipments

If you order products from different sellers, you will receive separate shipments for each seller’s items. Delivery times for each product may vary, as each seller operates independently. You can track each shipment individually from your PUCHO Limelight account.

Delivery Issues and Support

In the rare case of delivery issues, such as:

• Delayed shipment
• Damaged product
• Incorrect order received

You can raise a dispute directly with the seller or reach out to PUCHO Limelight customer support for assistance.

Contacting Customer Support for Delivery Issues

• Email: limelight@pucho.online
• Phone: +91 91288 30590
• Support Hours: Monday to Friday, 9 AM to 6 PM IST

Our team will work with the seller to resolve any delivery issues promptly.